Frequently Asked Questions about Billing


❗Important

You must be an Admin to see and manage your Billing page.


How do I change my plan?

Learn about the different plans Guru offers here! If you're interested in changing your plan, reach out to support@getguru.com.

How do I change my payment information?

  1. Navigate to your Billing Page
  2. Under the Plan details header, select Update Payment Method:

✍️ Note

If you're on an Enterprise plan, please reach out directly to your Account Manager or billing@getguru.com to make payment changes.


What are active, pending, and available users?

  • Active users are team members who have created their Guru account
  • Pending users are team members who have been invited to Guru but have not yet created their account. Pending users become active users upon sign in
  • Available seats are accounts you've purchased and are available to be assigned

How do I know how many active vs. pending users I have?

  1. Navigate to your Billing Page
  2. Under the User Summary header, you'll see your Active Users and Pending Users. For example:

How do I see my past invoices?

We store all of your past Guru invoices in your Billing Page under the Invoices header.

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