MaestroQA is an omni-channel quality platform to coach agents to meet increasing customer expectations. MaestroQA has built an integration that allows a CX manager to more seamlessly recommend relevant content from Guru, directly within the MaestroQA manager dashboard. Support agents will then take action by reviewing the recommended Guru content in how to improve their skills. Managers can then confirm their agent has reviewed the recommended content within Guru Analytics.
Builder or Expert Edition of Guru and MaestroQA license is required.
Please follow Maestro’s instructions for setting up your Guru integration that was developed using Guru's API. For additional questions about integrating Guru into your MaestroQA account, please reach out to your Maestro CSM for assistance or e-mail MaestroQA directly at firstname.lastname@example.org