Guru's AI Suggest integration with Intercom proactively surfaces contextually relevant Guru knowledge to your team so they can respond faster and with more confidence. Additionally, Knowledge Triggers within Intercom can contextually coach your team based on the scenario they are encountering.
AI Suggest for Intercom
Guru will dynamically suggest the relevant content for your sales reps and support agents, as they're responding to inbound Intercom inbox requests. For a more detailed description of AI Suggest and instructions to enable within your Intercom account: Learn more about AI Suggest & set up AI Suggest.
Knowledge Triggers allows you to contextually coach your team, within any given Intercom product (i.e. Messenger, Inbox, Customer Data Platform, etc.). Learn how to set up Knowledge Triggers in Intercom.
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- AI Suggest Feature Description
- Setting Up AI Suggest
- Utilizing Knowledge Triggers
- Setting up and Editing Knowledge Triggers