Guru's AI Suggest integration with Drift proactively surfaces contextually relevant Guru knowledge to your team so they can respond faster and with more confidence. Additionally, Knowledge Triggers within Drift can contextually coach your team based on the scenario they are encountering.
AI Suggest for Drift
Guru will dynamically suggest the relevant content for your support agents while chatting live with your customers in Drift. Get a more detailed description of AI Suggest and instructions to enable within your Drift account.
Knowledge Triggers
Knowledge Triggers allows you to contextually coach your team, within Drift. Learn how to set up Knowledge Triggers within Drift Chat.
📑 Related articles
- AI Suggest Overview
- Setting up AI Suggest
- Setting up and Editing Knowledge Triggers
- Utilizing Knowledge Triggers