September 2018 Release Note
What’s new in Guru...
Published: September 21, 2018
Card UI Updates
Take actions directly on the Card
Tabs allow you to access different functions of the Card
DETAILS- more data available on the Card's usage and history
You can now see Card creation and verification information all in one place.
NEW: The Analytics section now displays the number of users who have viewed, copied, or favorited the Card, as well as which users haven't viewed the Card. In addition, you can filter these metrics based on “Since Last Edit’ and “Since Last Verification” in order to better understand who on your team is consuming specific knowledge and when.
NEW: We’ve included the ability to export a list of users who have or have not viewed a Card to help ensure that the right users are consuming essential content. This exported list will be sent to you via email.
This tab also displays Revision History to the Card's content.
COMMENTS - moved to their own tab, making it easier to read and follow the discussion around Cards.
AI Suggest Control Center
The AI Suggest Control Center allows teams to define the scope to which AI Suggest operates.
NOTE: AI Suggest is only available for teams on our Enterprise plan. If you are interested in learning more, please contact us at firstname.lastname@example.org
Data masking allows Teams to control which data AI Suggest processes when analyzing their company’s chat and email.
By default, AI Suggest will mask (not collect) all content that resembles social security numbers, phone numbers, and email addresses. However, these filters can be turned off by an Admin user.
For teams that want to limit where AI Suggest searches for content, they can select Individual Collections here. Keep in mind, if left blank, AI Suggest will pull from all Collections in Guru.
Group limiting allows you to specify which user groups have access to AI Suggest. For example, you can enable AI Suggest for only your support team.