Utilizing Boards and Tags
Roles: Members, Authors, Admins
You can organize your content in Guru via Boards and Tags. Boards are visual in nature and are easily consumable, allowing for a curated, sequential view of content. However, the visual aspect of Boards is not used as broadly by your Members, since they typically rely more heavily on our search functionality and browser extension to access knowledge. Tags are the quickest, most organized way to search for content in the Guru Extension. To help you understand the differences between Boards and Tags, take a look at the distinctions below:
- Curated, narrative view of knowledge in Guru based on topic
- Primary use case is browsing knowledge on your own time. Great for onboarding new team members and allows team members to visually ensure they've added all content on a particular topic.
- Cover more broad topics of knowledge (ie- a board for case studies, FAQ’s, etc).
- Primarily consumed in the web app, yet Board and represented structure is accessible via the Extension as well (via Board icon).
- Highly flexible way to structure your search in Guru based on topic.
- Primary use case is searching for areas of information quickly.
- Pinpoint more granular topics (ie - case studies by industry (tags for e-commerce, SaaS, etc), FAQs by persona (tags for SMB, Enterprise, etc))
- Primarily consumed in the browser extension