Understanding and Analyzing Cards via the Card Manager
The Card Manager allows you to slice and dice your content, so you can concretely assess and understand all content in your knowledge base. Filtering provides insight into every Card attribute including popularity, trust status, author, times copied, and much more. With that level of insight you can advise the team and develop assets to help the team close tickets or deals faster.
How to Evaluate Cards in the Card Manager
- Navigate to the Card Manager in the Guru web app(app.getguru.com/#/cards).
- Determine how you would like to filter your Cards. You can do this by any of the Card attributes (e.g. number of views, verifier) individually or by a combination of the Card attributes you would like to filter.
- Select your filters. For example, to see popular Cards you verify, choose 'Times Viewed' and enter a number to represent a high number of views (dependent on your team size and content— 50+ is generally appropriate). You would also choose 'Verifier' and select your name. These two filters will update the Card Manager to display the Cards you verify that have more than 50 views.
- Analyze the information. Evaluate what can be done to improve your team's experience based on the information displayed. For example, if a Card has been viewed 50+ times and is unverified, make sure it's up to date, so that you're team's most used information is accurate. Additionally, any content that is used frequently should be revised to ensure it's providing the maximum utility to your team.
- Continue filtering and assessing content to gain an even fuller understanding of your team's knowledge. The Card Manager provides insight into not just your content, but the content of all authors, so use it to gain a holistic view of your knowledge.