Using Card Usage Analytics
Roles: Authors, Admins
Analytics provides insight into how your content is performing and who is utilizing your Cards. Information on which users are accessing certain Cards empowers you to tailor your approach to the team and build out assets while understanding what is enabling reps to close tickets or deals faster. You can also confirm that new reps are reading the onboarding Cards.
Understanding Card Details
On the top of a Card, click the Details tab.
On this view, you can see many data points including:
When and by whom the Card was created
When and by whom the Card was last verified
How many views, copies, and favorites the Card has received
Across the whole time it's existed
Since its last edit
Since its last verification
Who has read the Card, and who has not
Revision History of any edits made to the Card
How to Evaluate Cards with Analytics
Navigate to Analytics in the top navigation bar of the web app (app.getguru.com/#/analytics)
Under 'Most Viewed Cards' click the number of views.
Evaluate the users who have utilized the Card in the context of the reps who have hit or exceeded team KPIs. Discuss with those reps how they use that content and share the learnings with the team. This way, everyone can improve and utilize winning assets.
TIP: Also, looking specifically at onboarding content will allow you to determine the extent to which it was reviewed by new hires.
Work with marketing to develop content that is utilized by top performing reps, to ensure your content strategy reflects what works.
Drill into individual users' usage by clicking the number next to their name in the 'User Views' section. In the individual user drill down, review their most popular Cards to check that new hires are reading the onboarding information, or gain further insight into a successful rep's most popular Cards.
TIP: To examine a specific period of time, Card, Collection, or Group, adjust the filters on the right. See here for more on adjusting the timeframe, Collection, Card, and Groups.