Billing Information FAQs

Roles: Admins


Billing Page ⚡️

Your Billing Page is the central location to manage your Guru users and payment information.


Billing FAQs:

How do I change my plan?

Learn about the different plans Guru offers here! If you're interested in changing your plan, reach out to support@getguru.com or chat with us in-app.

How do I Change my payment information?

  1. Navigate to your Billing Page

  2. Under the Plan details header, select Update Payment Method:

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Note: If you're on an Enterprise plan, please reach out directly to your Account Manager or billing@getguru.com to make payment changes.

What are active, pending, and available users?

  • Active users are team members who have created their Guru account

  • Pending users are team members who have been invited to Guru but have not yet created their account. Pending users become active users upon sign in

  • Available seats are accounts you've purchased and are available to be assigned

How do I know how many active vs. pending users I have?

  1. Navigate to your Billing Page

  2. Under the User Summary header, you'll see your Active Users and Pending Users. For example:

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How do I see my past invoices?

We store all of your past Guru invoices in your Billing Page under the Invoices header.

Still need help? We're here for you! 🤓

If you have any questions about Guru, please contact Guru Support by clicking "Chat with Us!" under 'Team Settings' in Guru or by sending an email to support@getguru.com 🧠