January 2019 Release Note
What’s new in Guru...
Published: January 25, 2019
Empower your team by surfacing situational knowledge in-context, on any webpage you're working on. Knowledge Triggers allows you to map Cards to specific fields or text on any webpage, automatically surfacing the right knowledge based on specific scenarios. When a user is on a page with a suggestion, they'll see a badge on the corner of the Guru extension. After Clicking to open Guru will surface all of the suggested Cards, and tell the user why they are appearing. They can then use this information to better assist their customers and prospects, or improve workflow efficiency.
Read how teams use Knowledge Triggers here.
Read how to configure a Knowledge Trigger here.
NOTE: This feature is available for users on Team, Corporate, and Enterprise plans. If you are interested in learning more, please contact us at email@example.com
Google Drive Sync
Instantly sync content from Google Drive into Guru, making your team's assets that live in Drive readily available across all your applications through the Guru browser extension and Slack Integration.
With Google Drive Sync, content is synced into Guru at the folder level. All Synced Assets are linked to and iframed within a Card, so your customer-facing teams can see what they're sending before sharing it with a customer. Teams can share these synced assets with Content Performance to track how they influence opportunities.
Learn more about the Knowledge Sync feature here.
See how to setup Knowledge Sync for Google Drive here.
NOTE: The number of synced Collections you have depends on your plan. Your team's Guru admin can visit the Integrations page to see how many integrations you have left in your plan. Feel free to reach out to firstname.lastname@example.org if you'd like to expand your sync options.
AI Suggest Expert
Knowledge is only as good as the expertise behind it. With AI Suggest Expert, Guru automatically identifies the exact subject matter expert to field a question or to verify knowledge accuracy.
For large enterprises and fast growing organizations, it’s challenging to know who the experts are in certain areas. AI Suggest addresses that problem by leveraging historical data to understand the expertise of your organization — ensuring your knowledge is always accurate, up-to-date, and trusted.
In creating a Card or changing a Verifier for a Card, AI Suggest Expert will scan the content of the Card and recommend individuals and groups in Guru to be the Verifier and "owner" of the Card, all based off of similar content that these individuals or groups verify in Guru.
Read more about AI Suggest Expert here.
Slack notifications time preferences
Get Guru notifications according to your preferred work schedule.
Set up your Guru Slack notifications to alert you on your schedule, whatever that may be. Simply type
edit notifications in your chat with the Guru bot and select the schedule that works for you
Read more about adjusting your Slack notifications here.