Zendesk: Knowledge Sync

Roles: Admins


Guru's extensive Zendesk integration enables users to sync & unify their Zendesk Guide articles with Guru

  1. Navigate to the Web App and click on your Avatar on the top-right corner.

  2. Select “Team Settings” from the dropdown selector.

  3. Select the "Knowledge Sync" tab in the left sidebar

  4. Click "Sync a New Collection" and select "Zendesk Sync" as the External Account Type.

  5. Input your The ‘Zendesk Account Host’ field. This is your default Zendesk address. See below for an example:

TIP: You can find your Zendesk Account Host Field by visiting Zendesk's Help Center here.

  1. Click Authorize. Once you’ve authorized your Zendesk Account, you will be prompted to submit a Collection Name and Locale.

  2. Enter the name of the Collection where you’d like your Zendesk Content to sync.

  3. Click “Create” to initiate Content Sync.

    1. NOTE: This process may take up to 24 hours.

  4. Navigate to the Knowledge Tab and select the Collection to which you’ve synced.

  5. View your Zendesk Articles as Guru Cards!