Verifying and Unverifying Cards
Your business is dynamic, and so is your internal knowledge. With Guru's verification engine, you and your team can be confident that information is accurate, up to date, and approved for use! You will be notified when your Cards are untrusted, so you don't have to remember when to update the content.
How to Verify a Card
In the Extension:
Open the Guru extension.
Click the bell icon to view My Tasks.
Under 'Verification', you will see all the Cards you need to verify.
TIP: You can sort your Cards by “Days Untrusted”, “Last Verified”, “Popularity Score”, “Verifier”, and “Reason”
If nothing needs to be updated, select 'Verify'.
If the Card requires modification, click the Card and then the pencil icon to edit. Once you've made your changes, press 'Save & Verify' to both save your changes and verify the card in one-click.
As a reminder, verification of your content contributes to your team's Trust Score and signals the extent to which your team is engaging with accurate information. We recommend a Trust Score of at least 80%.
The table below breaks down what actions a user can take on a Card based on their role and the Card's trust status:
In My Tasks:
To see a breakdown of all the cards you need to Verify, we recommend using your Verification Queue. (Navigate to the web app and select My Tasks from the top navigation bar, and select Verification.)
Your Verification Queue displays a variety of additional information about your Untrusted Cards. Sort by the different table columns to help you prioritize what Cards you want to Verify first.
Days Untrusted: The number of days since the Card had a Trusted status.
TIP: Don't let things go untrusted for too long or your team will never use them (which could lead to shoulder tapping).
Last Verified: The most recent date you verified the Card
TIP: If you've recently verified a Card and it hasn't had any edits since your last verification, consider extending the Card's Verification Timeline.
Popularity Score: Total Number of Times a Card has been Viewed + Copied + Favorited
TIP: Make Cards with high popularity scores a top priority so your team will utilize up to date information.
Verifier: Is the Card's verification your individual responsibility, or the shared responsibility of a Guru group to which you belong?
Reason: Why did the Card become untrusted? Was it edited by an Author who is not a Verifier? Did someone request that it be verified? Or did it's Verification Timeline expire?
To Verify a Card in this queue:
Click on the Card's Title to view the Card.
If you make changes to the Card, press 'Save & Verify', the Card will be updated and verified.
If the Card does not need updating, simply select 'Verify' at the top of the Card
Simply click the 'Verify' button on the left side of the queue table to quickly verify a Card without viewing it's contents.
Your team is now armed with up-to-date knowledge! Learn how to verify Cards in Slack here.
How to Unverify a Card
NOTE: Users with Author Access to the Collection where a Card belongs can manually unverify a Card.
Open the Trusted Card you wish to unverify in the Web App or the Extension.
Select the Trust State icon.
Click "Unverify this Card". This will change the Card from Trusted to Untrusted.
You can then select "Request Verification". This will notify the Card's Verifier via email or Slack that you would like the Card to be verified.