Verifying and Unverifying Cards

Roles: Authors

Your business is dynamic, and so is your internal knowledge. With Guru's verification engine, you and your team can be confident that information is accurate, up to date, and approved for use! You will be notified when your Cards are untrusted, so you don't have to remember when to update the content.

How to Verify a Card

In the Extension:

  1. Open the Guru extension.

  2. Click the bell icon to view 'My Tasks.'

  3. Under 'Verification', you will see all the Cards you need to verify.

  4. If nothing needs to be updated, select 'Verify'.

  5. If the Card requires modification, click 'View' and then the pencil icon to edit. Once you've made your changes, press 'Save & Verify' to both save your changes and verify the card in one-click.

    1. As a reminder, verification of your content contributes to your team's Trust Score and signals the extent to which your team is engaging with accurate information. We recommend a Trust Score of at least 80%.

    2. The table below breaks down what actions a user can take on a Card based on their role and the Card's trust status:image.png

In the Card Manager:

  1. To verify multiple cards at once, we recommend using Card Manager. Navigate to the Web App and select 'Card Manager' from the top navigation bar.

  2. Filter to see untrusted Cards by selecting "Trust State" on the right panel and filtering by Untrusted Cards. You can look at the Cards that you or your Group is specifically responsible for by selecting 'Verifier' in the 'Filter by Attribute' section and choosing yourself or your Group.

    1. To view a Card, click on the title. If you make changes and press 'Save & Verify', the Card will be updated and verified.

  3. Select the Card(s) you want to verify by clicking in the checkbox to the left of the Card title. Then, click the verification icon:

  4. Click 'Verify' to confirm that you would like to verify the selected Card(s). You can only verify Cards that you are the verifier of. If you select Cards that you do not verify Guru will verify all of your Cards and the rest will indicate an error and still show up as untrusted.

    1. Your team is now armed with up-to-date knowledge! Learn how to verify Cards in Slack here.


NOTE: Users with Author Access to the Collection where a Card belongs can manually unverify a Card.

  1. Open the Trusted Card you wish to unverify in the Web App or the Extension.

  2. Select the Trust State icon.

  3. Click "Unverify this Card". This will change the Card from Trusted to Untrusted.

  4. You can then select "Request Verification". This will notify the Card's Verifier via email or Slack that you would like the Card to be verified.