Uploading Files and Images to Cards
Uploading external content onto Guru Cards allows your team to quickly find and share files like slide decks, case studies, one pagers, and other formatted pieces that are often shared outside of Guru.
Select the appropriate file icon next to Insert from the editor toolbar at the top of the Card.
When uploading from a source such as Dropbox, Google Drive, etc. the file is no longer hosted by that source, it’s instead hosted by Guru. If you’d like it to be hosted by the original source, simply include the link from your preferred hosting source. If you’re unsure whether you should include a file in a Guru Card, read our article on best practices.
You can also use the slash command to quickly upload and attach files.
Use the remaining space on the Card to provide your team with context on the file, as well as instructions on when and how it should be used.
Save the Card and determine the ‘File Access’.
Checking the File Access box allows your team to share the uploaded files with people outside of your Guru team. This can be useful for sharing company assets for prospects and clients.
If File Access is checked, your customers won't be able to access the Card’s content without an authenticated team login, but they will be able to access any files uploaded to the Card (i.e. powerpoint, pdf).
TIP: A globe icon will appear on the Card in the upper right-hand corner, to indicate that File Access is turned on.
You can drag and drop files onto Guru Cards.
When you drag and drop files into Guru Cards, they are not hosted by Guru. Use the file uploader icon for the Cards to rank higher in search and reduce the chance of future image errors.
Frequently Asked Questions
What file types do you support?
We support almost all file types; the most popular are images, GIFs, PDFs, videos, spreadsheets, and docs. If you're having trouble with a specific file type, please reach out to our support team!
What's the maximum file size you allow?
The largest file that you can upload into a Guru Card is 5 GB.
What's the best use of including files in Guru Cards?
Check out when to include files in Guru Cards for best practices for uploading a file into a Guru Card.
What does this error message "Can't associate attachments and cards from different teams" mean?
You will receive that error message if you paste a file or image into a Guru Card that currently is housed in a different Guru instance. To avoid this, be sure to upload files and images directly from your computer rather than copy and pasting them.
If you have any questions about Guru, please contact Guru Support by clicking "Chat with Us!" under 'Team Settings' in Guru or by sending an email to email@example.com 🧠