Tips for Using Guru during COVID-19
Our team is here for you during these uncertain times. Below are some ways you can use Guru to support your team during shifts to remote work and changes to your company’s internal processes.
Engaging your team
You can use Knowledge Alerts to notify people of any changes.
As processes, procedures, or policies change frequently, you can utilize ourKnowledge Alerts feature to push the update to users.
💡Tip: Have different instructions for different teams or geographies? You can push instructions to specific groups based on need.
Set up activity feeds in Slack
Setting Up Activity Feeds in Slack will give you a visual cue when new knowledge is created, helping your teams stay on the same page. You can set up Activity feeds in Slack for an entire Collection or just a single Board.
Download our Remote Work Framework
Guru allows you to download pre-populated Collection Frameworks to get you a head start with creating content. Admins and Collection Owners can download this Framework in the Web App following these steps.
Checking in on your team
Pull Analytics on a more consistent basis
Measure how your team engages with company knowledge. Gain insights on what content your company finds most useful and where knowledge gaps exist.
Gather Knowledge Alerts data
You can track who has or hasn’t read a Knowledge Alert after sending it. Follow up with those who haven’t to make sure the new information makes its way to them in a timely and efficient manner.
You can set up Knowledge Triggers to surface relevant information about changes to any of your internal processes over any tools your team is already using.
Keeping information trusted
Establishing Governance Groups
Delegating ownership of information is a great way to keep knowledge trusted. Typically, we recommend that departments own Collections in Guru. Creating Groups that correspond to Collections creates clear responsibility and coherent structure for users.
In the example shown above, the Client Support Collection is owned by the Client Support (Managers) Group as the Collection Owner. The Client Support (Content Creators) Group can contribute knowledge as Authors and then the Client
The default verification interval is set to 3 months, but you may want to update certain cards more frequently if your information is changing rapidly week over week.
Choose the correct subject matter expert (SME) in charge of verification. In a fast-moving work transition, we recommend having one verifier to own related knowledge. That way, if individuals have immediate questions, they can comment on the Card to have the question go to the SME directly.
If you have any questions about Guru, please contact Guru Support by clicking "Chat with Us!" under 'Team Settings' in Guru or by sending an email to firstname.lastname@example.org 🧠