May 2019 - the NEW Essential edition
What's new with Guru's Essential edition?
NEW and IMPROVED Features
Knowledge Alerts: Notify your team of critical new or existing knowledge they need to read, and certify that they've actually done so -- all within the Guru workflow
AI Suggest Expert: Leverage Guru’s AI to guide your team to the correct subject matter experts for questions and verification. Users choose recommended experts up to 70% of the time with AI Suggest Expert!
Knowledge Sync: Unify your team’s knowledge in Guru from your existing knowledge sources such as Zendesk, Confluence, Google Drive, Kustomer, Box, and more.
Analytics: Gain insights into how your knowledge is being used, its impact on your team’s performance, and where your team has gaps in information
Knowledge Triggers: Suggest relevant Guru knowledge to your team based on specified content or fields on the webpage they are viewing. No more searching
Read more about setting up Knowledge Triggers