Zendesk Integration: Sync, AI Suggest + Knowledge Triggers
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While the Guru Extension offers you the ability to surface your organizational content as an overlay on Zendesk, Guru additionally offers a more tightly coupled integration with your Zendesk Suite.
Guru-powered integration options to empower your Agents:
Zendesk Sync - Synchronize your Zendesk Guide Articles into Guru on an ongoing basis. Updates you make to your KB Articles in Zendesk will automatically update in Guru. Interested in setting up Zendesk Sync? Check out this Help Center article for our step-by-step instructions.
AI Suggest for Zendesk Support and Chat (+ coming soon - Zendesk Talk!) - Guru will dynamically suggest the relevant content to your Support Agents, as they're responding to inbound requests. For a more detailed description of AI Suggest and instructions to enable in your account, check out this Help Center Article.
Knowledge Triggers - Knowledge Triggers allows you to contextually coach your team, based on the specific Tags, Type, Priority or Product fields populated within Zendesk Support. Check out this Help Center Article to set up Knowledge Triggers with Zendesk Support.
Are you an existing customer looking for assistance with your Zendesk integration or have a specific question, please "Chat with us!" from the settings menu or email us at firstname.lastname@example.org.