Managing Guru notifications in Microsoft Teams

Roles: Read-Only, Authors, Collection Owners, Admins


msteams.png

Enabling notifications in Microsoft Teams allows you to stay up to date on important Guru activity right within your chat tool.⚡️

By default, Guru notifications are sent via email. If your team Admin has installed the Guru App for Microsoft Teams, you have the option to receive Guru notifications in Microsoft Teams instead of email. If you enable your Guru notifications in Microsoft Teams, you will no longer receive notifications via email.
.

How to Enable/Disable Guru Notifications in Microsoft Teams


By default, when you authenticate your Guru account within your Microsoft Teams app, notifications will be disabled. However, if you are interested in receiving notifications within Teams:

  1. Install the Guru app for Microsoft Teams

  2. Navigate to and click the Guru app icon (found below any message compose extension), and select "Settings."

  3. Check the box for "Enable Guru notifications in MS Teams."
    image.png

  4. (Optional) Select the days and time of day that you would like to receive your recurring update from the Guru bot to remind you of unverified Cards in your queue.
    image.png

  5. Save your settings by clicking "Update Notification Settings."

  6. Once enabled, Guru will send your notifications for Card Verifications, Card Comments, and Guru Knowledge Alerts in Microsoft Teams.

image.png

NOTE ⚠️

Once notifications are enabled in Microsoft Teams you will no longer receive Guru notifications to your email.

Frequently Asked Questions


FAQ: Does enabling notifications in Microsoft Teams disable notifications being sent to Email or Slack?

Guru supports sending notifications through either email or your preferred chat platform (ex: Slack, Microsoft Teams). At the moment, notification preferences CANNOT support notifications sent through both email and chat platforms concurrently.


FAQ: When I verify A Card the Notification Message still shows the card as "Untrusted", why?

Guru can currently display the live status of any Card within Teams when you click "View Card", but any message content within a conversation (generated via the Guru Bot or the Guru cards posted within channels or chats), will reflect the static content and state when the original message was sent.


FAQ: can I @mention another user when commenting on a Card through MS TeamS?

At this time, it is not possible to @mention another user when commenting on a Card through MS Teams. It is, however, still possible to mention other users in comments in the Guru web app itself.


Still need help? We're here for you! 🤓

If you have any questions about Guru, please contact Guru Support by clicking "Chat with Us!" under 'Team Settings' in Guru or by sending an email to support@getguru.com 🧠