Zendesk: Knowledge Sync

Roles: Admins


Zendesk: Knowledge Sync ⚡️

Guru's extensive Zendesk integration enables users to sync and unify their Zendesk Guide articles with Guru

Our Zendesk Sync feature is a part of our Knowledge Sync offerings. Learn more about Guru's Knowledge Sync feature!

  1. Navigate to the Web App and click on your Avatar on the top-right corner.

  2. Select “Team Settings” from the dropdown selector.

  3. Select the "Knowledge Sync" tab in the left sidebar

  4. Click "Sync a New Collection" and select "Zendesk Sync" as the External Account Type.

  5. Input your ‘Zendesk Account Host’ field. This is your subdomain, which includes the highlighted section of the following: xxxxx.zendesk.com/hc/en-us.

    1. NOTE: Your Zendesk Account host is only the yellow highlighted section shown above. You can find your Zendesk Account Host Field by visiting Zendesk's Help Center here.

  6. Click Authorize. Once you’ve authorized your Zendesk Account, you will be prompted to submit a Collection Name and Locale. Your locale includes the highlighted section of the following: xxxxx.zendesk.com/hc/en-us.

  7. Enter a Collection name.

  8. Assign a Collection Owner to the Knowledge Sync. The Group you select must have users in it.

  9. ​Turn Verification OFF or ON for the Knowledge Sync.

  10. Click “Save” to initiate Content Sync. This process may take up to 24 hours.

  11. Navigate to the Knowledge Tab and select the Collection to which you’ve synced.

  12. View your Zendesk Articles as Guru Cards! 🚀

Still need help? We're here for you! 🤓

If you have any questions about Guru, please contact Guru Support by clicking "Chat with Us!" under 'Team Settings' in Guru or by sending an email to support@getguru.com