Knowledge Sync Set Up: Zendesk
Navigate to the Web App and click on your Avatar on the top-right corner.
Select “Integrations” from the dropdown selector.
Select the “Content Sync” integration and click “Connect.”
Click "Sync a New Collection" and select "Zendesk Sync" as the External Account Type.
Input your The ‘Zendesk Account Host’ field. This is your default Zendesk address. See below for an example:
TIP: You can find your Zendesk Account Host Field by visiting Zendesk's Help Center here.
Click Authorize. Once you’ve authorized your Zendesk Account, you will be prompted to submit a Collection Name and Locale.
Enter the name of the Collection where you’d like your Zendesk Content to sync.
Click “Create” to initiate Content Sync.
NOTE: This process may take up to 24 hours.
Navigate to the Knowledge Tab and select the Collection to which you’ve synced.
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