Utilizing Boards and Tags
Roles: Read Only, Authors, Admins
You can organize your content in Guru via Boards and Tags. Boards are visual in nature and easily consumable, allowing for a curated, sequential view of content. However, the visual aspect of Boards may not be used as broadly by your Read Only team members, since they typically rely more heavily on our search functionality and browser extension to access knowledge. Tags are the quickest, most organized way to search for content in the Guru Extension. To help you understand the differences between Boards and Tags, take a look at the distinctions below:
Curated, narrative view of knowledge in Guru based on topic
Primary use case is browsing knowledge on your own time. Great for onboarding new team members and allows team members to visually ensure they've added all content on a particular topic.
Cover more broad topics of knowledge (a board for case studies, FAQ’s, blog posts, etc).
Primarily consumed in the web app, yet Boards are accessible via the Extension as well (via the Knowledge icon, leading you to choose from your team's Collections).
- Highly flexible way to structure your search in Guru based on topic.
- Primary use case is searching for specific information quickly - great for searching while on calls or talking to customers and vendors.
- Pinpoint more granular topics (ie - case studies by industry (tags for e-commerce, SaaS, etc), FAQs by persona (tags for SMB, Enterprise, etc))
- Primarily consumed in the browser extension