AI Suggest: Feature Descriptions
Roles: Admin, Author, Read-Only
Plans: Expert, Enterprise
AI Suggest improves over time as it understands your team's usage patterns, making every piece of knowledge served across Guru’s network more relevant and useful every day.
How does AI Suggest work?
When AI Suggest is enabled for your team, you’ll see the Guru Suggestion Button appear right in the UI of your selected ticketing applications. Clicking on the Guru button will open the Extension. The number present in the button is the number of Cards Guru is suggesting to help you solve the customer conversation at hand.
NOTE: You and your team mustdownload the Guru extension in order for the Guru button and suggestions to appear.
How can my team improve our suggestions?
Guru improves suggestions as your team further utilizes the tool. If you see a suggestion that doesn’t help, you can use the Thumbs Up/Thumbs Down response at the bottom of a suggested Card to provide feedback to Guru. Most importantly, if Guru’s suggestions aren’t helpful, your team’s search will help Guru learn and surface the right content in the future.
What's next?
If you have any questions about Guru, please contact Guru Support by clicking "Chat with Us!" under 'Team Settings' in Guru or by sending an email to support@getguru.com 🧠