When does Guru send me email or Slack notifications?

Roles: Read Only, Authors, Admins

When will I get a notification from Guru?

Guru will send you notifications in Slack or email when:

  1. You receive a Knowledge Alert

  2. A user tags you in a comment on a Card

  3. A user comments on a Card that you're the verifier of (even if you're not @ mentioned)

  4. A user requests verification of a Card and you're a verifier

  5. A user asks a question of you

  6. Someone clicks on a link that you sent that has Content Performance

Where will I receive my Guru notifications?

By default, Guru notifications are sent via email. If your team Admin has installed the Guru App for Slack, you have the option to receive Guru notifications in Slack instead of email.

NOTE: If you enable your Guru notifications in Slack, you will no longer receive notifications via email. We cannot support notifications to both Slack and a user's email at this time. More information on managing notifications can be found here.