When does Guru send me email, Slack or Microsoft Teams notifications?

Roles: Read Only, Authors, Collection Owners, Admins

When will I get a notification from Guru?

Guru will send you notifications in Slack, email or Microsoft Teams when:

  1. You receive a Knowledge Alert

  2. A user tags you in a comment on a Card

  3. A user comments on a Card that you're the verifier of (even if you're not @ mentioned)

  4. A user requests verification of a Card and you're a verifier

  5. A user asks a question of you

  6. Someone clicks on a link that you sent that has Content Performance

Where will I receive my Guru notifications?

By default, Guru notifications are sent via email. If your team Admin has installed the Guru App for Slack or Guru App for Microsoft Teams you have the option to receive Guru notifications in Slack or Microsoft Teams instead of email.

NOTE: If you enable your Guru notifications in Slack or Microsoft Teams, you will no longer receive notifications via email. We cannot support notifications to both Slack, Microsoft Teams and a user's email at this time.

More information on managing notifications in Slack here and Microsoft Teams here.