Drift: AI Suggest, Knowledge Triggers

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Guru's AI Suggest integration with Drift proactively surfaces contextually relevant Guru knowledge to your team so they can respond faster and with more confidence. Additionally, Knowledge Triggers within Drift can contextually coach your team based on the scenario they are encountering.

  1. AI Suggest for Drift - Guru will dynamically suggest the relevant content for your Support Agents while chatting live with your customers in Drift. For a more detailed description of AI Suggest and instructions to enable within your Drift account, please access the following Help Center Article.

  2. Knowledge Triggers - Knowledge Triggers allows you to contextually coach your team, within Drift. Access the following Help Center Article to set up Knowledge Triggers within Drift Chat.

Are you an existing customer looking for assistance with your Drift integration or have a specific question? If so, please "Chat with us!" from the Guru settings menu or email us at support@getguru.com.

Want to learn more? Start a free trial or contact us at support@getguru.com