Trouble Receiving Emails from Guru

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Trouble Receiving Emails from Guru ⚡️

Are you not receiving emails from Guru? Here are some common troubleshooting methods.


Check your email settings

Check your Spam Folder
Ensure that your Guru emails are not being sent to your Spam and Trash folders.

Allow emails from Guru
Reach out to your IT team to check that no internal security measures are blocking Guru emails. They may want to ensure that notify@getguru.com is an allowed domain.

Troubleshooting Specific Emails

Invitation Emails
After you have been invited to a Guru team, you can create an account by navigating directly to https://app.getguru.com/signin/new-user and using the same email that your Admin used to invite you to Guru. Read more on how to join a Guru team here!

Verification Emails
After you create a Guru account, check your email settings if you are not receiving your verification email. If you're still not receiving the email, reach out to support@getguru.com.

Notification Emails
This article outlines when you should receive notification emails from Guru. Please note that if you have Slack notifications enabled, you will only receive notifications over Slack, not email. If you are not receiving notification emails, check your email settings. If you are still not receiving emails, reach out to support@getguru.com.

Still need help? We're here for you! 🤓

If you have any questions about Guru, please contact Guru Support by clicking "Chat with Us!" under 'Team Settings' in Guru or by sending an email to support@getguru.com 🧠