Intercom Integration: AI Suggest + Knowledge Triggers

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While the Guru Extension offers you the ability to surface your organizational knowledge as an overlay to Intercom, Guru additionally offers more tightly coupled integration with Intercom.

Please review our Guru-powered integration options to empower your Sales Reps and Support Agents:

  1. AI Suggest for Intercom - Guru will dynamically suggest the relevant content for your Sales Reps and Support Agents, as they're responding to inbound Intercom Inbox requests. For a more detailed description of AI Suggest and instructions to enable within your Intercom account, please access the following Help Center Article.

  2. Knowledge Triggers - Knowledge Triggers allows you to contextually coach your team, within any given Intercom product (i.e. Messenger, Inbox, Customer Data Platform, etc.). Access the following Help Center Article to set up Knowledge Triggers within Intercom.

Are you an existing customer looking for assistance with your Intercom integration or have a specific question, please "Chat with us!" from the Guru settings menu or email us at