Intercom: AI Suggest, Knowledge Triggers

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Guru's AI Suggest integration with Intercom proactively surfaces contextually relevant Guru knowledge to your team so they can respond faster and with more confidence. Additionally, Knowledge Triggers within Intercom can contextually coach your team based on the scenario they are encountering.

Please review our Guru-powered integration options to empower your Sales Reps and Support Agents:

  1. AI Suggest for Intercom - Guru will dynamically suggest the relevant content for your Sales Reps and Support Agents, as they're responding to inbound Intercom Inbox requests. For a more detailed description of AI Suggest and instructions to enable within your Intercom account: Learn more about AI Suggest & setup AI Suggest

  2. Knowledge Triggers - Knowledge Triggers allows you to contextually coach your team, within any given Intercom product (i.e. Messenger, Inbox, Customer Data Platform, etc.). Access the following Help Center Article to set up Knowledge Triggers within Intercom.

Want to learn more? Start a free trial or contact us (