May 2019 - the NEW Team edition
What's new with Guru's Team edition?
NEW AND IMPROVED FEATURES
AI Suggest Text: Leverage Guru’s AI to empower your team by suggesting relevant knowledge in commons apps like GMail, Zendesk, and Salesforce. AI Suggest has shown to suggest the right knowledge up to 80% of the time!
AI Suggest Expert: Leverage Guru’s AI to guide your team to the correct subject matter experts for questions and verification. Users choose recommended experts up to 70% of the time with AI Suggest Expert!
Knowledge Alerts: Notify your team of critical new or existing knowledge they need to read, and certify that they've actually done so -- all within the Guru workflow
Knowledge Sync: Unify your team’s knowledge in Guru from your existing knowledge sources such as Zendesk, Confluence, Google Drive, Kustomer, Box, and more.
Content Tracking + Performance: Measure your knowledge’s impact on pipeline and revenue by tracking prospect/client interaction and attribution
Knowledge Triggers: Suggest relevant Guru knowledge to your team based on specified content or fields on the webpage they are viewing. No more searching.
Read more about setting up Knowledge Triggers