Asking a Question
Roles: Read Only, Authors, Collection Owners, Admins
Experts can create new Cards in response to questions, allowing you and your team to access the answer again. Over time, Q&A learns from your questions and surfaces recommended Cards accordingly.
How to Ask a Question
Click on the question mark icon in the extension or web app:
Use the space to type your question. Provide sufficient information for your team's expert to easily understand and answer it.
Click on the Guru has found similar matches. Show me prompt to ensure that the answer to your question isn’t already in Guru. This reduces the possibility of duplicate, confusing content!
Select the subject matter expert (or Group of experts) you would like to answer your question. You will be able to select users or Groups who are Authors in Collections you have access to. Our AI Suggest Expert feature also surfaces Suggested Experts for your Question.
If the expert comments on the question asking for additional or clarifying information, you can respond by clicking 'View' on the My Tasks tab and clicking 'Comment:'
Once the expert has answered, you will be notified via email or Slack notification. Access their answer anytime in the future by searching for the Card!
You can view unanswered questions in 'My Tasks' or by clicking the 'Questions' tab in the Card Manager.
Frequently Asked Questions
faq: how do i know the right person to ask my question?
Guru recommends choosing someone with the specific knowledge to answer the question, or the Group who generally works with the topic. For example, API questions would go to the Engineering Experts Group or the specific back-end engineer in charge of your team's API.
FAQ: Why am I still assigned to a Question even if I'm not the Expert? 🤔
When a user asks a Question using the 'Ask and Expert' feature, Guru will assign the original user who asked the Question and Expert as “followers” on the Question. All users involved will appear in all of the “followers” lists until a Question is answered. When you change an Expert, you are adding a new follower to the list. All followers will receive notifications when changes to questions are made.
FAQ: Why can I not view a question after it has been archived or Answered by my team?
If another team member archives or answers a Question in Guru, the Question will remain in your queue. However, you will not be able to view the content of the Question has it has been handled by someone else on your team.
If you have any questions about Guru, please contact Guru Support by clicking "Chat with Us!" under 'Team Settings' in Guru or by sending an email to firstname.lastname@example.org 🧠